At Sapphire IQ, we are committed to maintaining transparency in our enrollment and payment process. We encourage all learners to carefully review the program details before completing their registration.
1. Cancellation Policy
Once a learner has successfully enrolled in a program, the enrollment cannot be cancelled.
2. Refund Policy
All payments made to Sapphire IQ are final and non-refundable.
Refunds will not be provided for reasons including, but not limited to:
- Change of mind after enrollment.
- Failure to attend mentor sessions or complete projects.
- Personal schedule conflicts.
- Lack of usage of the platform or learning resources.
- Failure to complete the program.
3. Exceptional Circumstances
In rare and exceptional circumstances, Sapphire IQ may, at its sole discretion, review a refund request. Such requests must be submitted within 7 working days from the date of enrollment. Requests received after this period will not be considered.
Each request will be evaluated individually based on the supporting information provided. Approval of a refund is not guaranteed, and the final decision shall rest solely with Sapphire IQ.
If a refund request is approved, the refund will be processed through the original mode of payment within 7-10 business days, subject to the processing timelines of the respective bank or payment service provider.
4. Payment Issues
If a payment is deducted but your enrollment is not confirmed due to a technical error, please contact our support team. After verification, the payment will either be adjusted against your enrollment or refunded, as applicable.